There is a $15.00 per month membership fee which is invoiced monthly. (Note: There is a 1 year minimum commitment for membership.)

Studio bookings, shelf rental, and other purchases (except classes and lessons) are also invoiced monthly. Invoicing is automatically debited from your account through our Pre-Authorized Debit payment system. Members who use the PAD system receive a 5% discount on rentals.

To sign up for PAD:
Follow this secure link and fill out your information.

What is Pre Authorized Debit (PAD)?
Pre-authorized debits (PADs) are a convenient way to pay bills and make payments automatically. Instead of needing to send an e-transfer or cheque, you give TCGC permission to debit your bank account when the payment is due. In addition, you will receive a 5% discount on your monthly invoice.  

What is my responsibility if I sign up for Pre Authorized Debit (PAD)?

Once you have signed up for PAD, you will receive an invoice at the beginning of each month outlining your usage for the previous month. It is your responsibility to let us know ASAP if your email or banking info needs to be changed. It is also your responsibility to review each invoice to ensure that it is correct. Please send all questions to accounting@terminalcityglass.com. If you notice a mistake to an invoice after the debit has been processed, the correction will be made to your next PAD.

When will my invoice be debited?  

All PADs will occur on the 15th of the month following your invoice. For example, your Aug 31st invoice will be withdrawn on Sept 15th.

How is my information used / kept secure?  

In order to register for PAD, we require a copy of your void cheque or bank information a long with a signed agreement to the terms. This information and agreement is secured in our office in a locked cabinet. The information is loaded into a secure website through Vancity which requires 2-step authentication.  

Can I pay by credit card?
No. Due to the transactional costs associated with accepting credit cards, we have kept our member rental prices lower by accepting payments only by Pre-Authorized Debit, E-transfer, or cheque.

Can I pay by cash?
No. TCGC no longer keeps cash on location and will not be able to accept cash payments.

Can I pre-pay for my rental?
Yes, you can make pre-payments on your account, but you will not receive the PAD discount. You will still be invoiced each month and the email with your invoice will specify if you have credit or an amount owing on your account. Any amounts outstanding after 2 months will have interest charges added to the next invoice. It is your responsibility to ensure your account is kept up to date.

Can I pay by e-transfer or cheque?
Yes. If you do not sign up for Pre-Authorized Debit, you will still be invoiced and be required to make payment by e-transfer or cheque. You will be invoiced monthly and any amounts outstanding after 2 months will have interest charges added to the next invoice. It is your responsibility to ensure your account is kept up to date. Once your outstanding balance is over $200 for more than 60 days, your facility privileges will be suspended until you can bring your account up to date.

What if I get my invoice but realize that I don’t have enough the fund to pay my invoice by PAD date?
Email accounting@terminalcityglass.com ASAP to let them know. If we receive the request prior to the bank cut-off (3 business days in advance), then we can cancel the debit. However, if we are not notified in time and the debit goes through, your account may go into overdraft or the payment will be rejected. If the payment is rejected, there is an NSF charge on our end and there also be a charge on your end as well (if you do not have overdraft protection on your end).
If the payment is declined, then the invoice will be re-sent to you (with the PAD discount removed and an additional $25 charge to cover the NSF charge).