Please click on the categories below to find answers to some common questions.

Can't find the answer you need? Just get in touch via: info@terminalcityglass.com 

Covid-19

What steps are you taking to prevent the spread of Covid19?

We have followed guidance from the government and WorkSafeBC to inform our new Covid-19 procedures, and ensure a safe working environment for all. These measures are outlined aboce. Our instructors will guide you through our safety procedures when you arrive for your class or lesson, please comply with their instructions.

 

Will I have to wear a mask?

Yes.

All students and visitors to the Co-op should wear a mask when entering the studio. If you forget your mask, the Co-op can give you one for a donation of $2.

 

What if I’ve booked a class/lesson but I think I have symptoms?

If you are symptomatic you must stay at home and seek medical advice from your local health service. We are happy to reschedule your booking for another time.

 

We ask all students and instructors to fill out an online health questionnaire in advance of their lesson, and another in person on arrival at the studio. Students will be asked to leave the studio immediately if the instructor thinks they are showing signs of illness.

 

How will I be able to work safely in such a hands-on environment?

Students will be given separate tools to work with; in glassblowing classes, students will be given the option to use a hand pump rather than directly blow into the pipe. In flameworking and beadmaking classes, our instructors will sit behind a perspex shield in order to demonstrate techniques safely at a closer range. In group sessions we will also have a camera feed set up to support this.

 

What will happen if someone tests positive for Covid-19 at the Co-op?

We collect all visitors phone numbers so that contact tracing can be employed in the case of suspected Covid-19 outbreak. If such a situation occurs, all visitors will be contacted immediately.

Classes & Lessons

How do I register for a class?

You can register and pay for any of our classes online. You can also pay over the phone or via e-transfer, for either of these please email info@terminalcityglass.com to arrange. If you can't see any classes listed online, they are most likely sold out - don't worry! We run private lessons all year round, and if you join our mailing list you'll be the first to know when new classes are released.

 

Do you teach private lessons?

Yes! Please fill in the Private Lesson Form and we will be in touch shortly. We can accommodate groups of 2-24 people, depending on the activity, all information on Private Lessons can be found here.

 

Can I buy a class as a gift for someone else?

Yes, you can. Gift Certificates can be issued in the full amount of a class and they can use that to pay when they register - just email us to arrange this. If you want to buy Gift Certificates in multiples of $50, $100 or $200, just follow this link.

 

Do I have to be a member to register for a class?

No! Classes and lessons are open to all, age 16+, and most of our classes cater to beginners with no previous experience.

 

What is your refund policy?

For classes with visiting instructors:

  • If you cancel 30 days or more before the first class: Full refund less $25.00 administration fee.
  • If you cancel 8-29 days before the first class: 50% refund less $25.00 administration fee.
  • If you cancel 7 days or less before the first class: No refund.
  • Missed classes will not be refunded under any circumstances.

For all other classes:

  • If you cancel 14 days or more before the first class: Full refund less $25.00 administration fee.
  • If you cancel 8-13 days before the first class: 50% refund less $25.00 administration fee.
  • If you cancel 7 days or less before the first class: No refund.
  • Missed classes will not be refunded under any circumstances.

Refund Policy: If We Cancel

We reserve the right to cancel any class, course or workshop or replace any instructor. We may cancel a course if it doesn’t meet minimum enrollment within 7 days before the first class. If we cancel a course we will contact you to discuss placement in alternate courses, or a refund.

Please see our Terms & Conditions page for full details.

 

Can I switch classes once I have signed up?

  • If you register for a class, course or workshop and then want to move to the same class, course or workshop offered on different dates, this may be possible if there is space on the alternate dates.
  • If you reschedule 14 days or more before the first class: $25.00 administration fee.
  • If you reschedule 8-13 days before the first class: $25.00 administration fee + 25% of course fee.
  • If you reschedule 7 days or less before the first class: $25.00 administration fee + 50% of course fee.
  • You may only reschedule once per class, course or workshop. After that you have to cancel (see policy above).

In the event of unreasonable conduct, Terminal City Glass Co-op reserves the unconditional right to terminate a student’s enrollment in a course, class or private lesson.

 

What do I need to do to prepare for my class?

Please see our Student Information page. For most classes at TCGC, you won’t need anything except proper clothing and footwear. We supply all materials.

 

When can I pick up my work?

Most work made in classes and lessons can be picked up within a few days to a week from your class. Just email us at info@terminalcity glass.com to arrange your collection. We don't have set office hours, but generally Monday, Wednesday and Friday between 11am-4pm is a good time to come by - please always give us a heads up before you come by.

 

How can I practice what I have learned?

Newbie Nights are a great way for students to practice their skills. See the Newbie Night section below for more information.

Membership

How do I become a member of TCGC?

Membership in Terminal City Glass Co-op is open to anyone (age 18+) who wishes to apply. Membership is required to use the facilities at TCGC, unless you are enrolled in a course or attending Newbie Night.

To apply, submit your Membership Application, and pay your non-refundable application fee of $50.00 + GST.

The Board of Directors and Management review all Membership applications. Due to the fact that we are a volunteer-driven organization, this process can take up to 6 weeks.

You may be required to complete a Trial period of up to 90 days before approval of membership.

Full details on applying to become a member of the Co-op can be found here.

 

How much does it cost to become a member?

  • There is a $50.00 + GST non-refundable Application Fee due before we process your application.
  • Each member must purchase $200.00 in membership shares (4 shares at $50.00 each) These shares are refundable if you choose to leave the Co-op. Payment of shares is due upon acceptance into the Co-op.
  • There is an Annual Fee of $90.00 +GST for each member. This fee is prorated when a member applies, and is due upon acceptance into the Co-op. These fees are non-refundable, and billed annually.

 

What is the benefit of becoming a member?

  • You must be a member to rent studio time at TCGC; non-members may only attend classes, lessons, or Newbie Nights.
  • Because our organization is a co-operative, the members are owners. Each member is entitled to one vote at our general meetings, including electing a Board of Directors.
  • Members are given key access to the studio, and eligible members are able to use the facilities at their leisure.
  • Members enjoy special events and community opportunities that are not available to the public.

Facilities & Access

How do I get to Terminal City Glass Co-op?
We are located at 1191 Parker Street, Vancouver, B.C. We are easily accessible by motor vehicle, bicycle or the #22 Bus route.


Do you have parking?

We have bicycle and vehicle parking available at TCGC. You can park anywhere around the building where it says “Authorized Parking”. Please do not park in the MODO parking spot, you will be towed.


How do I get in?

If you are coming for a class or event please ring the doorbell. If you are stopping by, please do not disturb the artists working in the studio; they are renting studio time, and will not be able to answer questions. Contact us first via info@terminalcityglass.com if you would like to visit the studio.

Do you have a kitchen?

Yes, we have a small kitchen with a refrigerator and microwave. You are free to use it during classes or rental time.

Newbie Night

What is Newbie Night?

Newbie Night is our supervised open studio practice night, open to anyone who has the required experience, whether you are a member or not!

For Flameworking:

  • Monday & Tuesday nights – 6:00 – 9:00 pm
  • Drop in, no booking required: first come, first served. (We have 10 stations!)
  • You must have at least 6 hours of instruction at TCGC or relevant experience. (We may ask you to demonstrate your skill before you use the torch.)
  • We supply tools and torch, and you can bring your own glass, or pay extra to use ours.

>>> READ FULL DETAILS HERE

For Glassblowing:

  • Friday Nights or by appointment.
  • Sign-up in advance online.
  • Requisite experience: 36 hours of TCGC class instruction or 16 hours of private lessons.
  • You should find your own partner for Newbie Nights.

>>> READ FULL DETAILS HERE

 

What do I need to bring to Newbie Night?

For Glassblowing, you don’t need to bring anything but yourself, and wear the appropriate clothing for the hot shop.

For Flameworking, bring your own glass, or pay extra and we will provide you with glass.

How much does Newbie Night cost?

For Glassblowing, the cost per bench is $240.00 + GST, and must be booked and paid in advance. A breakdown of flameworking prices can be found on the Flame Studio Newbie Night page.

Repairs & Custom Work

TCGC is a co-operative facility that artists use independently to make their own work. As an organization, we do not take commissions or repairs, however if you have a custom project in mind you can email custom.work@terminalcityglass.com and we can do our best to refer you. Please include as much information as possible; dimensions, budget, deadline and photos are all very helpful.

If you would like to hire a particular artist, please try to contact them directly. Please refer to our Member Directory for our member's specialties and contact info.

Suppliers

Do you sell glass supplies?

No, we do not sell glass supplies. Materials are included in all of our classes.

Where can I purchase glass supplies?

Take a look at our Glass Suppliers page for a list of useful links.